Refund policy

Last Updated: June 18, 2026

At Azelio, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Return Address

All approved returns must be sent to the following address:

Azelio Returns Department
1305 Bell Ave
New Buffalo, MI 49117
United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@azelio.shop

If your return request is approved, we will provide instructions on how and where to send your package.

Please note that items returned without first requesting a return authorization will not be accepted.

For any return-related questions, you may contact us at admin@azelio.shop.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the item:

  • Arrives damaged during transit,
  • Is defective,
  • Is incorrect,
  • Or has another issue caused by our fulfillment process,

we will cover the return shipping costs and work with you to resolve the issue promptly.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective,
  • The item is damaged,
  • You received the wrong item,
  • Or there are any other issues with your order.

We will evaluate the situation and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials
  • Flammable liquids or gases

If you have questions about a specific item, please contact us before requesting a return.

We also do not accept returns for:

  • Sale items
  • Gift cards

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return is accepted, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@azelio.shop.

Contact Information

Store Name: Azelio

Legal Representative: MarkWingard

Email: admin@azelio.shop

Phone: +1 269-586-4170

Business Address:
1305 Bell Ave
New Buffalo, MI 49117
United States

Return Address:
1305 Bell Ave
New Buffalo, MI 49117
United States