Shipping policy
Last Updated: June 18, 2026
Thank you for shopping with azelio. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
All orders are typically processed within 2–3 business days after payment is successfully received.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- If an order is placed during a weekend or holiday period, processing will begin on the next business day.
- During periods of high order volume, processing times may be slightly extended.
Shipping and Delivery Time
After your order has been processed and dispatched, the estimated delivery time is approximately 30–45 business days, depending on the destination and local carrier operations.
Please note that delivery times are estimates and are not guaranteed.
Delays Beyond Our Control
Shipping delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Customs inspections
- Public emergencies
- Carrier service interruptions
If shipping is affected by any of these circumstances, orders will be dispatched or delivered once the situation has stabilized and shipping services resume normal operations.
Shipping Costs
Shipping fees and free shipping eligibility vary depending on the destination country or region.
The shipping methods available to your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment at:
Please allow a few days after shipment for tracking information to become available in the carrier's system.
Lost Packages
If your package appears to be lost, delayed beyond the normal delivery timeframe, or cannot be located through the tracking information, please contact our customer support team as soon as possible.
Email: admin@azelio.shop
We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If incorrect or incomplete shipping information is provided, delivery delays or failed deliveries may occur. Please contact us immediately if you notice an error in your shipping details after placing an order.
Contact Information
If you have any questions regarding shipping, delivery, or tracking, please contact us:
Store Name: azelio
Legal Representative: MarkWingard
Email: admin@azelio.shop
Phone: +1 269-586-4170
Business Address: 1305 Bell Ave, New Buffalo, MI 49117, United States